Refund policy

Refund policy

This policy describes the refund policy of Slottica. The refund policy is in addition to our Terms and Conditions. Please read and make sure you understand both documents before playing.

Refunds are not possible after the alleged deposit (including bonus) has been played using the Services.

A refund request will only be considered if it is requested within the first twenty four (24) hours after the alleged transaction or within thirty (30) days if the Player claims that another person (or a minor) has access to Player Account.

We have the right to suspend any refund or cancel a transaction until the identity of the Player of the Player Account has been adequately identified. You agree to provide a notarized identification of your person or any other certified identification in accordance with the applicable laws of your jurisdiction. If such notarized or authenticated identification is not provided within five (5) days of our request, then no refund or reverse transaction will be made, your Player Account will be closed and you will lose all funds in the Player Account, this decision will be final and not subject to appeal.

If you have funded your account using a credit card, we reserve the right to pay all withdrawal requests up to the full amount of the deposit as a refund for your purchases. If your withdrawals exceed your total deposit amount, any excess amount will be paid to you using one of our alternative methods available at the checkout.

If the managers of our Casino consider that any purchases by credit card carry an unacceptable risk for security or legal reasons, then the Casino will initiate a refund for all such transactions back to the credit card and will notify all relevant authorities, authorities and parties.

If for any reason you are not satisfied with our services and request a refund on the balance that is currently in your account, then before processing the refund, all bonuses and winnings on your balance will be deducted before calculating the amount to be refunded.

Sending documents is carried out exclusively at the request of the financial department in the above and / or other cases. If you want to go through identification without a preliminary request from the financial department, please contact the support service for detailed instructions.

If you want to block your account, write to our support team. Please note that blocking an account is possible only after a call from the support manager to the account owner.

If you have real money on your account, you must first fill out an application for their withdrawal by fulfilling all the conditions described in section 8 of the Casino Rules and Conditions. After blocking the account, all funds that were in the account at the time of blocking will be debited.